Jersey Oak Ltd does not generally accept returns. We give customers 7 days to cancel an order after it has been placed – so long as we have not placed an order from a Third Party supplier and thus incurred costs. In those cases, a refund is not available.
Please note the contract of sale is only formed when we have reviewed your order and sent you a dispatch note.
Jersey Oak Ltd does not accept shop returns for any reason other than those stated below:
1) The products provided by Jersey Oak Ltd. are incorrect, faulty or flawed in some manner.
2) The product is recalled for safety or other reasons.
Items cannot be returned once they have been personalised in any fashion. Bespoke orders cannot be cancelled once we have purchased the materials required to construct them. For bespoke pieces, the binding contract signed by the client giving their assent for production to commence makes them liable for the full price of the piece, as previous determined.