General Terms and Conditions

Jersey Oak is a Jersey based private limited company registered with the Jersey Financial Services Commission, Registered Number 111264 under the Companies (Jersey) Law 1991.

The term “Jersey Oak”, “us”, “we” or “our” refers to Jersey Oak Ltd, the owner of the business and website whose registered office is Jersey Oak, Unit 3D Barrette Commercial Centre, La Route Du Mont Mado, St John, Jersey JE3 4DS. 

The term “you”, “client’ or “your” refers to the user or viewer of our business or our website.

In accordance with relevant law and regulations and/or business development, we may amend these Terms and Conditions at any time. Your Purchase, or Contract, will be governed by those in effect on the date of your order. It is important to check the Terms and Conditions before each Contract, Order or Purchase as you will be bound by any changes.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Jersey, Channel Islands.

Website Terms and Conditions

2.1 DEFINITIONS:

“Product” means any item, including vouchers, which are sold on the website.

“Purchaser” means anyone purchasing one or more products on the Site

“Website” or “Site” means www.Jersey Oak.com

2.2 ACCEPTANCE OF TERMS

These Terms and Conditions govern the use of our Site. By using this Site you agree to these Terms and Conditions.

These provisions set out the terms and conditions on which you may use the Site. The T&Cs may alter from time to time which you will see by looking on the Site.

By using the Site you agree to be bound by these Terms and if you do not agree to be so bound then you should not use the Site.

The use of our website is subject to the following terms of use:

a) The content of the pages of this website is for your general information and use only. It is subject to change without notice.

b) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

c) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

d) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

e) All trademarks reproduced in this website, which are not the property of, or licensed to the us, are acknowledged on the website.

f) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

g) From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

h) Any information you submit to us will only be used by Jersey Oak Ltd and will not be passed on to a third party without your prior consent.

i) The content on each product page is the responsibility of the Seller. If there are any inaccuracies, please contact the Seller directly. Every effort has been made to ensure the accuracy of the content on Jersey Oak but no liability is accepted by Jersey Oak for the information provided.

j) It is the Seller’s responsibility to comply with all relevant legislation pertaining to the sale of goods on the Site including but not limited to The Supply of Goods and Services (Jersey) Law 2009, The Distance Selling (Jersey) Law 2007 and the Goods and Service Tax (Jersey) Law 2007. Jersey Oak assumes no liability in this regard. Any actions taken by Jersey Oak to help Seller’s comply with relevant laws or provide a system that aims to comply does not alter the Seller’s obligations or mean that Jersey Oak assumes any liability.

k) Access to our Services is permitted on a temporary basis. We reserve the right to withdraw or amend the services we provide without notice. We will not be liable if any of the Services are unavailable at any time or for any period, for any reason.

l) From time to time, we may restrict access to any or all of the Services, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

m) The contract price for any goods and services on Jersey Oak is the price as advertised on Jersey Oak at the time of acceptance of your order. Postage and VAT may be additional to this, please see the product description or contact the seller directly to clarify.

n) All prices on the Site include 5% GST. For Mainland UK customers, VAT will be added to the published price.

o) Payment will be taken through Paypal. Jersey Oak do not keep any of your payment details and all payments are secured by our payment providers.

p) Jersey Oak is not responsible for the delivery time/schedule of any of the goods available for sale on the Site or in the Showroom. We will not be liable for any loss suffered from delays due to unforeseen circumstances.

q) We are not in a position to provide refunds once a product has been ordered from our suppliers. Most orders can be cancelled for up to 7 days of being ordered in accordance with Distance Selling (Jersey) Law 2007.

r) Refunds/returns are not accepted.

s) Should you have any problems resolving an issue regarding a refund or return, please contact us at info@jerseyoak.com

3. PRIVACY POLICY

This information explains how Jersey Oak uses any information you give to us, and the ways in which we protect your privacy. We are committed to protecting your privacy. We will not share your information with others without your prior consent. 

3.1 The Data Protection (Jersey) Law 2005. Under the Data Protection (Jersey) Law 2005, we have a legal duty to protect any information we collect from you. Your data is secured by use of appropriate procedures and technologies. We do not pass on your details to any third party unless you give us permission. 

3.2 Our use of cookies. The Jersey Oak website uses Google Analytics to help analyse how users use the site. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Jersey Oak.

3.3 Jersey Oak will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. 

3.4 Submitting personal information 

Currently, website customers provide information in order to use our services such as purchases, competitions, promotional offers and feedback queries. When you supply any personal information to Jersey Oak we have legal obligations towards you in the way we process and handle that data. We must collect the information fairly; we must let you know how we will use it; and we must tell you in advance if we decide to pass the information on to anyone else. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection (Jersey) Law 2005. 

3.5 Direct Marketing & User Surveys

From time to time, we may send you details of Jersey Oak promotions that may be of interest to you. We may also offer you the opportunity to participate in surveys carried out by Jersey Oak that help our research into the types of service/products we offer. Jersey Oak will keep a record of information provided by you. Please note that any information you provide to Jersey Oak will only be used within Jersey Oak. It will never be supplied to third parties without first obtaining your consent unless we are obliged by law to disclose information. When we communicate with you, we will give you the opportunity to opt out. 

3.6 Links to other sites

Jersey Oak contains links to other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site that collects personal information. In addition, links from this website exist for convenience and information and Jersey Oak accepts no responsibility or liability for the products, services or information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Jersey Oak.

3.7 Jersey Oak is PCI DSS compliant. You can access our site and browse without disclosing your personal data. We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

3.8 You may choose to register yourself, giving us your e-mail address and mobile telephone number to enable us to identify you. You may optionally elect to have us send you emails and textsa using that data. These fall into two categories. One is information on orders (for example, updating you about your purchases, or sending you a receipt etc), the second category is informational, low volume marketing information – in particular we send out a periodic newsletter and/or new products, and very occasionally send out information about sales via text.

39 In order to purchase things at our online store, you will need to give us certain personal information (name, e-mail address, telephone number, address(s), credit card type, number, expiration, and CVV2 value). We store your contact information in our order entry system. We do not store your credit card details. In fact, your credit card information never passes through our site, it is captured directly by our payment gateway.

3.10 We do not automatically log personal data, nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals. 

Bespoke/Workshop Terms and Conditions

These Terms and Conditions are relevant to bespoke work, this may include, but not limited to, workshop or site-based work, joinery, floors, bespoke gifts, refurbishment work etc.

4.1    DEFINITIONS

In these Terms and Conditions:

“Contractor” means Jersey Oak Ltd;

“Contract Price” means the price payable by the Client to the Contractor for the Works, as varied in accordance with these conditions;

“Client” means the person named as such in the Quotation, Estimate or Email, making a Purchase or Commissioning a Service;

“Quotation” means the Contractor’s Quotation referring to these Conditions;

“Estimate” means the Contractors estimate of time and/or cost. Any estimate given, either verbally or in writing, does not constitute a Quotation, or a Fixed Price. ALL work undertaken on an “Estimate’ is chargeable on our fixed rates for labour and materials. The final invoice will be payable based on the time/costs taken to undertake the Works, regardless of the estimate given, or suggested, whether this was made in writing or verbally.

“Email” means the Contractors correspondence with a Client in relations to Works.

“Works” means the Works as described in the Quotation, Email or Estimate.

4.2    CONTRACT FORMATION

Acceptance of the Contractor’s Quotation, Email or Estimate, by the Client constitutes a Contract for the Contractor to carry out the Works in accordance with these Terms and Conditions and all other terms and conditions inconsistent with these are excluded.

4.3    GENERAL OBLIGATIONS

The Contractor will exercise reasonable skill and care in the performance of the Works.

The Client will give the Contractor access to its premises (and where required mains water and electricity) as reasonably required by the Contractor to enable it to carry out and complete the Works without interference by the Client or by other contractors of the Client.

The Contractor will take every reasonable precaution to minimise damage whilst working. The Client must accept that if there is minor damage under these circumstances that it is not the responsibility of the Contractor to finance the repairs.

4.4 VARIATIONS

If the Client wishes to vary any of the Works it will inform the Contractor (verbally or in writing) who will, as soon as practicable, notify the Client (if requested) the estimated cost of the variation and the effect on the Contract period. If this is not requested by the Client, the Contractor will continue the requested works and all time/costs of the contract will be invoiced for payment. Regardless of this, an Estimate cannot be taken as an indication of the time/costs and all Estimates are chargeable on the time/costs that are incurred by the Contractor to complete the Works.

The Contractor will complete the works on a fixed hourly rate of £54.00 per hour + GST for site work, £88.00 per hour + GST for workshop work (non-site work). These hourly rates will be discounted by 10% for all invoices paid within 48 hours of receipt. Any unpaid invoices, or monies owed, will accrue a monthly charge of 4% above the Bank of England base rate (calculated daily from 48 hours after the invoice was received). Invoices become overdue after 48 hours of receipt.

The Contractor will notify the Client, if requested to do so, if it encounters any difficulties which it could not have reasonably foreseen when submitting the Quotation, Email or Estimate. 

Unforeseen encounters include, but not limited to, the following:

Changing weather conditions preventing or restricting working hours; 

Delays caused by other contractors on the Client’s premises; and 

III) Delays caused by theft or damage to equipment or materials by a third party.

The Contractor reserves the right not to comply with any requests for a variation which would increase the value of the Works. This may be due to risk, timescales or other work already booked in which Jersey Oak has to complete.

For work undertaken on either site, or workshop rates, should Jersey Oak increase their hourly rates due to market fluctuations and inflation then the new hourly rate will be charged, regardless of what was stated in the formal Quotation, Email or Estimate.

The Client will pay the Contractor a deposit of 50% of the Quotation, Email or Estimate of the Contract value prior to the commencement of the Works. 

The deposit is non-refundable once the Client has either ‘Accepted’ the Quotation, Email or Estimate.

A deposit is paid for each Quote, Email or Estimate and once paid, it cannot be used for any other purpose.

The Client will pay the contractor within 48 hours of receiving the invoice, part payment may be required even if the Works are not fully completed. 

Overdue payments will also attract an administration charge of £30.00 per calendar month, chargeable after 14 days of being overdue.

Works may be delayed or suspended if payments are not received as per these Terms and Conditions.

The Contractor will charge for all time/costs related to the Works, this will include preparing tools, loading and unloading, parking costs, travel time and other associated costs in relation to the Contracted Works.

5.     INSURANCE

5.1    The Contractor shall take out and maintain the following insurances (except as otherwise agreed or stated in the Quotation, Email or Estimate):

Joinery insurance for the full reinstatement value of the value of specific properties and as outlined by the terms of the insurance policy;

Public Liability Insurance; and

Employer’s Liability Insurance.

5.2    The Contractor will provide the Client, upon request, during the Contract period evidence that the insurances are in place.

5.3    Where the Works are to be carried out in an existing building, the Client will be responsible for insurance of the Works with the Contractor named as co-insured.

6.      DEFECTS LIABILITY

6.1    The Contractor will be responsible for remedying defects in the Works which appear within 12 months from the date of completion and which are promptly notified to the Contractor by the Client who will give the Contractor full access to carry out any remedial works. Defects are specific to poor workmanship and DO NOT include natural defects and characteristics n materials such as natural splits, movement and cracks. 

6.2    The Contractor will have no liability to the Client, in contract or in tort, for any indirect or consequential loss incurred by the Client, including but not limited to loss of use or loss of profit. The sole responsibility of the Contractor will be to remedy defects for which it is responsible and which are notified to it during the 12 months defects liability period.

7.     TERMINATION

7.1    The Contractor may give notice to terminate the Contract if the Client fails to make any payment becoming due within 48 hours of the due date or commits any other material breach of the Contract.

7.2    Either party may terminate the Contract if the other party becomes insolvent or has a receiver, manager or administrative receiver or liquidator appointed.

8.     BRANDING

The Contractor will brand all products and bespoke pieces with either its Hot Branding Iron or its Jersey Oak disc. The brand/disc will usually be placed bottom right of the product but this can vary depending on the product or the size of the item. Should a Client wish to have a preference to where the brand/disc is placed then the Contractor should be notified in writing prior to accepting the Quotation, Email or Estimate.