Privacy policy
About this Privacy Policy
Jersey Oak Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect information provided by customers and visitors to our website, showroom and workshop.
Jersey Oak Ltd is registered in Jersey and operates as a furniture showroom, bespoke furniture manufacturer, joinery business and online retailer.
Information We Collect
We may collect personal information including:
- Name
- Address
- Telephone number
- Email address
- Delivery information
- Order details
- Enquiry details
- Product preferences
- Communication preferences
We may collect this information when you:
- place an order through our website,
- contact us with an enquiry,
- request a quotation,
- visit our showroom,
- join our loyalty scheme,
- sign up to receive newsletters,
- purchase products or services from us.
Loyalty Card Scheme and Marketing Communications
Customers who join our loyalty scheme provide their contact details and consent to receive relevant communications from Jersey Oak.
We may send newsletters and marketing updates approximately monthly, including information about:
- new furniture arrivals,
- offers,
- seasonal products,
- events,
- bespoke projects,
- company news.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in emails or by contacting us directly.
How We Use Your Information
We use your information to:
- process orders,
- arrange deliveries and collections,
- respond to enquiries,
- provide quotations,
- complete bespoke projects,
- manage customer relationships,
- improve our products and services,
- send marketing communications where permission has been provided.
Website Analytics and Advertising
Our website may use third-party services including:
- Google Analytics
- Google services connected through our ecommerce platform
- Meta/Facebook tracking tools
These services help us understand how visitors use our website, improve customer experience and measure the effectiveness of marketing activity.
These services may collect information such as website visits, pages viewed, device information and interactions with our website.
Sharing Information
We only share personal information where necessary to provide our services.
This may include:
- delivery partners,
- furniture manufacturers and suppliers where required to fulfil orders,
- payment providers,
- website and technology providers.
We do not sell customer information to third parties.
Keeping Your Information Secure
We take reasonable steps to protect personal information and restrict access to authorised personnel only.
How Long We Keep Information
We retain customer information only for as long as necessary for business, legal, accounting and customer service purposes.
Your Rights
You have the right to request:
- access to personal information we hold about you,
- correction of inaccurate information,
- removal of information where appropriate,
- withdrawal of marketing consent.
To make a request, please contact us.
Contact Us
If you have any questions about this Privacy Policy or how we use your information:
Jersey Oak Ltd
Email: info@jerseyoak.com
Telephone: 01534 615615
This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements.